FAQs

What is the difference between ADSL and SDSL?

ADSL stands for Asymmetric Digital Subscriber Line. This means that download and upload speeds are not the same. For example, a Broadband Max Premium line can have up to 8Mb download, and up to 768Kb upload.

SDSL on the other hand stands for Symmetric Digital Subscriber Line, and the download and upload rates will always match. The maximum speeds possible are 2Mb download and 2Mb upload.

How do I report a fault?

Faults and problems should be reported to support@bytel.net.uk
In an emergency, or if you do not have access to email, you can report faults to 0870 247 8899.

What are the server settings?

Assuming your domain name is example.com, server settings will be as follows:
SMTP Server: smtp.example.com
POP3 Server: pop3.example.com
Username: username@example.com
Password: your password

When does my domain name expire?

Domain name expiry dates are viewable via the members' area. Additionally, 30 days before your domain is due to expire you will be automatically sent an email asking if you wish to renew it. This email will be sent to the address registered to your members' area profile.
For any service related enquiries please contact support@bytel.net.uk